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Chris Rainsforth

Chris Rainsforth is Director of Learning and Innovation at The Forum

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Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

What Is Performance Management? With a Definition and Best Practices

What Is Performance Management? With a Definition and…

10 Ways to Improve Call Centre Performance Management

10 Ways to Improve Call Centre Performance Management

Recorded Webinar : Performance Management Tools

Recorded Webinar : Performance Management Tools

14 Tips for Collecting Advisor Feedback

14 Tips for Collecting Advisor Feedback

What’s Next With… Speech Analytics?

What’s Next With… Speech Analytics?

What to look for when buying… a Speech Analytics Solution

What to look for when buying… a Speech Analytics Solution

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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