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Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

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The Case For WFM – Proving ROI and Impact

The Case For WFM – Proving ROI and Impact

Do You Know the Hidden Costs of Outdated WFM Tools?

Do You Know the Hidden Costs of Outdated WFM Tools?

Case Study: DailyPay Achieves $1 Million in Productivity Gains With Assembled

Case Study: DailyPay Achieves $1 Million in Productivity…

7 Expert Strategies to Accelerate Your BPO Onboarding

7 Expert Strategies to Accelerate Your BPO Onboarding

Why Customers Hate IVR (And How You Can Fix it)

Why Customers Hate IVR (And How You Can Fix it)

New Ways to Empower Agents in 2025

New Ways to Empower Agents in 2025

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

The Future of Healthcare – 5 Innovative Solutions in Action

The Future of Healthcare – 5 Innovative Solutions in…

Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled

Case Study: Wyze Saves $1.2M Annually on BPO Costs With…

Case Study: Poshmark Increases Productivity by 15% With Assembled

Case Study: Poshmark Increases Productivity by 15% With…

5 Futuristic Use Cases for Retail CX

5 Futuristic Use Cases for Retail CX

Assembled Launches AI-Powered Assist Across All Channels

Assembled Launches AI-Powered Assist Across All Channels

How (Most) AI Support Tools Are Priced

How (Most) AI Support Tools Are Priced

How to Approach a RFP for AI-Powered Support

How to Approach a RFP for AI-Powered Support

Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled

Case Study: Lulu and Georgia Decrease FRT by 22% With…

Case Study: Ipsy Reaches 97% Agent Adherence With Assembled

Case Study: Ipsy Reaches 97% Agent Adherence With…

Ai4 2025

Ai4 2025

How to Think About the “Proof” of Your AI Proof of Concept (POC)

How to Think About the “Proof” of Your AI Proof of…

Case Study: Classpass Increases Adherence by 12% With Assembled

Case Study: Classpass Increases Adherence by 12% With…

Assembled Improves Workforce Management Tools

Assembled Improves Workforce Management Tools

Enhance FCR With Smart Routing

Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

A Step-by-Step Guide to Growing Your WFM Team

A Step-by-Step Guide to Growing Your WFM Team

Case Study: Honeylove Increases Productivity by 54% With Assembled

Case Study: Honeylove Increases Productivity by 54% With…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?