The Largest Online Community for Contact Centre Professionals
Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.
14 Practical Techniques to Improve Knowledge Management
Workforce Optimization: 17 Ways to Improve Your Contact…
How to Reduce Hold Time in Your Contact Centre
8×8 Positioned as a Leader for the Eighth…
22 Contact Centre Cost Saving Ideas
8×8 Partners With Activate Group
Contact Centre Benchmarking – How to Get More From Your…
8X8 Acquires Wavecell
Bluecrest Ramps Up Its Customer Satisfaction Scores
5 Reasons to Simplify Your Business Communications
Should You Come Clean About Chatbots?
How to Improve Customer Experience Management (CEM)
7 Things They Won’t Tell You About Installing a…
Recorded Webinar: 7 Ways Technology Can Improve The…
8×8 Announces AI-Based Speech Analytics for the…
8×8 Integrates New Video Capabilities Into Its…
8×8 Partners With Google Cloud
8×8 Announces Enhancements to the X Series Cloud…
13 Things Every Contact Centre Advisor Needs to Know
8×8 Help the Red Cross in Charity Fundraiser
Bad Customer Service Stops Six in Ten Consumers Shopping…
8×8 Announces Partnership with Workair
23 Contact Centre Predictions for 2019
7 Inventive Ideas From the extraenergy Contact Centre
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?