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9th June 2014
THE DATE: 5th September
THE LOCATION: Serco, Cardiff
THE DETAILS: To kick-start Round 4 of the P&Q Challenge we will be holding a P&Q Best Practice Site Visit at Serco’s Cardiff site where organisations have the opportunity to understand what Serco are doing around their performance and quality processes as a direct result of the P&Q Challenge. This will take place on Friday 5th September 2014.
THE ORGANISERS: Nexidia UK Ltd
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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