Little Less than Half of Contact Centres Can Track Inbound Smartphone Traffic

According to our poll, around half of all contact centres cannot track the percentage of inbound traffic which comes in via smartphone.

Poll – “Do you know what percentage of inbound traffic comes via smartphone?” – answers

Do not/cannot track – 49%
Less than 5% – 3%
6-20% – 16%
21-29% – 9%
30+% – 22%

Source: Call Centre Helper Webinar Poll – Webinar: 10 Predictions for 2016     Sample size – 137     Date: January 2016

We have a Free Call Monitoring Form you might want to try