Recorded Webinar: 10 Predictions for 2016

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In this webinar, we look at what is likely to happen in 2016 and beyond. In this webinar, our expert panellists looked into the future and making their predictions.

Thursday 14th January 2016

Panellists

• Martin Hill-Wilson – Brainfood Extra
• Tim Pickard – NewVoiceMedia
• Jonty Pearce – Call Centre Helper

Topics discussed

• What is likely to happen to contact centres
• Predictions for the future
• The growth of webchat
• Generation Y, the Millennial Generation and Generation Z
• What will be the channel mix in the future?
• The possible changes in the use of metrics
• Motivating and inspiring a future workforce
• The latest innovations in technology
• Top tips from the audience

Topics Discussed

What is likely to happen to contact centres

Predictions for the future

The growth of webchat

Generation Y, the Millennial Generation and Generation Z

What will be the channel mix in the future?

The possible changes in the use of metrics

Motivating and inspiring a future workforce

The latest innovations in technology

Top tips from the audience

Panellists

Martin Hill-Wilson

Brainfood Extra

Tim Pickard

NewVoiceMedia

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn