The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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Published On: 6th Aug 2026 10:18
In this webinar, we look at what is likely to happen in 2016 and beyond. In this webinar, our expert panellists looked into the future and making their predictions.
Thursday 14th January 2016
Panellists
• Martin Hill-Wilson – Brainfood Extra
• Tim Pickard – NewVoiceMedia
• Jonty Pearce – Call Centre Helper
Topics discussed
• What is likely to happen to contact centres
• Predictions for the future
• The growth of webchat
• Generation Y, the Millennial Generation and Generation Z
• What will be the channel mix in the future?
• The possible changes in the use of metrics
• Motivating and inspiring a future workforce
• The latest innovations in technology
• Top tips from the audience
Sponsored by NewVoiceMedia.
This webinar was brought to you by Call Centre Helper and is sponsored by Vonage
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