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25th August 2017
THE DATE: Sunday 22 October 2017
THE LOCATION: Dusit Thani, Dubai, UAE
THE DESCRIPTION: Over the past few years, many businesses in the Middle East have fallen victim to the technology shift in consumer behaviour, taking the hit when customers walk away from a previously-preferred brand in favour of one that can deliver a better digital customer service.
Join some of the brightest minds in customer experience and contact centre management in the Middle East at the Customer Connect Week Middle East and discuss the latest strategies and technological innovations in digital services, self-service, omnichannel, AI and automation – equipping you with the knowledge and tools needed to exceed the expectations of the digital customer.
Leading brands in the region, including Mashreq Bank, Virgin Mobile UAE, Emirates Group, Dubai Multi Commodities Centre, Omantel and more, will be attending to learn how to achieve satisfied, happy and loyal customers.
THE ORGANISERS: IQPC Middle East
THE WEBLINK: CustomerConnect.iqpc.ae
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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