NICE Launches AI-Powered Gateway for Citizens

Summit Fleet Improves Its CX and EX With 8×8

UK Consumers Ditch Chatbots in Favour of Human Touch

Zendesk Launches Relay for Proactive Customer Messaging

Five9 Launches New Four-Step Genius AI Process

Five9 Acquires Acqueon to Boost AI-Driven CX

Calabrio Unveils All-in-One Webex Compliance Solution

AI Powered Zoom Docs Has Been Launched

Puzzel to Acquire SupWiz for Enhanced AI Solutions

NICE and AT&T Collaborate to Enhance Emergency Services Technology

Scorebuddy Launches GenAI Boosting QA Efficiency

Calabrio and Five9 Join Forces to Modernise Contact Centre Operations

Genesys Xperience UKI 2024 Now Available On-Demand

Evaluagent Partners With Five9 to Elevate CX

8×8 Unveils AI-Driven Platform Enhancements

Contexta360 Unveils New Advanced Speech Analytics Features

New AI Capabilities Improve Summarization Features

Microsoft Releases AI-Driven Dynamics 365 Contact Center

Orange Cyberdefense Streamlines Service Operations with NICE CXone

64% of Customers Don’t Want AI – New Gartner Report Finds

2024 International CX Excellence Award Winners Announced

A New Survey Reveals Challenges for UK Contact Centres

New Report Launched for AI in Healthcare

Leeds Building Society Modernises its Contact Centre with Sabio