The Largest Online Community for Contact Centre Professionals
A collection of articles about Workforce Planning in the call centre.
Is Your Scheduling in Need of an Overhaul? Try These 8…
Top Call Centre Planning Challenges and How to Handle Them
Isn’t It Time Agents Picked Their Own Holidays?
Five Reasons to Use Workforce Management for Forecasting
10 Ways to Kick-Start Your Adherence Improvement Strategy
How to Create a Lunch Schedule for Your Contact Centre
How to Manage Flexible Working
Is It Best to Schedule or Free-Style Agent Breaks?
What Will WFM Roles Look Like in 2035?
Master Seasonal Service Levels – Just Like This!
Should Agents Get Unlimited Paid Annual Leave?
Top Tips for Dealing With Volatility
7 Top Tips From an Award-Winning Resource Planning Manager
Planning for Schedule Variance
How to Succeed in a Global Planning Role
10 Ways Resource Planners Can Make Their Voices Heard
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?