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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
8×8 Reports CX Growth Alongside Multiple Award and…
Gartner Names Vonage CPaaS Leader for Fourth Time
CallMiner Retains QKS Leadership Position for Fifth Year
Assembled Launches AI-Powered MCP Server
Zendesk Introduces Autonomous Service Workforce
MaxContact Research Highlights Growing Consumer Trust Gap
8×8 Adds GPT Realtime 2 to AI Studio
Etech Expands AI Strategy Through CallMiner Partnership
Scorebuddy Releases New QA & CX Report
Route 101 and CCMA Reveal UK Consumer Behaviours
eGain Targets AI Accuracy With Evaluator Launch
eGain AI Agent Deepens Salesforce Service Cloud…
eGain Introduces AI Agent IVA for Smarter Support
eGain Launches Agentic Studio With Multi-Agent…
ArvatoConnect Adopts Peopleware for Smarter Workforce…
8×8 Enhances CX Platform With New Capabilities
8×8 Wins Five Stevie Awards in 2026
UJET Opens Portugal Office Following $76M Funding
Vonage Earns Leader Spot in IDC MarketScape 2026
ElevenLabs Opens New Madrid Office
Bell Integration Selects NiCE for CX Upgrade
Cirrus Named NiCE UK&I AI Partner of Year
MiaRec Has Launched Its New AI Action Engine
Sabio Transforms Essent Contact Centre, Cutting Costs 50%
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Contact.io Conference
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