ArvatoConnect Adopts Peopleware for Smarter Workforce Planning

ArvatoConnect has implemented an AI-based workforce management platform from Peopleware to improve planning, forecasting, and operational efficiency.

“ArvatoConnect is exactly the kind of forward-thinking organization we built Peopleware for”, said Christof Bollenbeck, Head of Sales at Peopleware.

“They understand that great customer experiences can’t be achieved without well-supported, intelligently managed teams. We’re looking forward to helping them put that into practice every day.”

The system supports scheduling and real-time decision-making, helping the organization manage complex customer service operations more effectively.

The move reflects a focus on strengthening workforce management capabilities by bringing predictive intelligence to workforce scheduling, demand forecasting, and real-time operational decision-making, helping ArvatoConnect to operate more effectively.

“Our teams handle complex customer interactions for global brands and public sector organizations, so we needed a WFM platform that we could rely on,” said Stephen Miller, IT and Innovation Director at ArvatoConnect.

Author: Robyn Coppell

Reviewed by: Megan Jones