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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Centrical Introduces a Set of New AI-Driven Features
Zoom Introduces New Features Across its Workplace Platform
Sabio and VoiceAbility Launch Neurodivergent CX Solution
Babelforce Launches New Voice Capabilities For Zendesk’s…
Forrester Recognizes Genesys as a CCaaS Leader
Cirrus and Nebula Announce Partnership
Forrester Announce New CCaaS Wave For 2025
NICE Named CCaaS Leader in Forrester 2025 Report
Salesforce Launches Agentforce to Power Service Field AI
Evaluagent and Phase2 Join Forces to Revolutionize QA
Workvivo by Zoom Debuts New AI Tool
8×8 Introduces AI Orchestrator to Simplify Bot…
8×8 Launches New Solution for Improving Customer…
How Will the 6th April Changes Impact UK Contact Centres?
AI Adoption in Customer Experience Faces Challenges…
Content Guru’s CCaaS Solution Achieves First FedRAMP…
Sabio Launches App to Simplify Employee Leave Management
Sabio Leads Essent’s Cloud Migration to Enhance CX
Zendesk Unveils an Array of New Solutions to…
Sabio Expands ‘Disrupt’ CX Event Across…
Genesys Launches Social Media Support Platform
NICE Announces a Strategic Partnership With Deloitte…
NICE Wins Big at Enterprise Connect 2025
Genesys Unveils a Suite of New AI-Powered Features
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