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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Winner of Business Phone System of the Year Announced

Winner of Business Phone System of the Year Announced

The Best and Worst Sectors for Customer Service Are Revealed…

The Best and Worst Sectors for Customer Service Are…

The North East Contact Centre Industry Announce 2020 Award Winners

The North East Contact Centre Industry Announce 2020…

Sensée Strikes Gold at the 2020 South West Contact Centre Awards

Sensée Strikes Gold at the 2020 South West Contact…

Spearline Introduce Latency Testing

Spearline Introduce Latency Testing

Vonage Partners with MODRON

Vonage Partners with MODRON

Lifesize Announces Partnership with Omilia

Lifesize Announces Partnership with Omilia

Clarabridge CX Analytics Now Available On Oracle Cloud Marketplace

Clarabridge CX Analytics Now Available On Oracle Cloud…

NICE Named a Leader in Intelligent Authentication and Fraud Prevention

NICE Named a Leader in Intelligent Authentication and…

Recorded Webinar: Voice Is Your New Brand Currency

Recorded Webinar: Voice Is Your New Brand Currency

Case Study: Hillarys Embarks on a Digital Transformation Journey

Case Study: Hillarys Embarks on a Digital Transformation…

Customer Experience Heroes: Connecting Lives Amid Destruction

Customer Experience Heroes: Connecting Lives Amid…

New Technology Translates Audio Conversations for Jabra Users

New Technology Translates Audio Conversations for Jabra…

NICE Unveils New Fraud Prevention Software

NICE Unveils New Fraud Prevention Software

Jacada and Servion Join Forces

Jacada and Servion Join Forces

Rectangle Health Makes Strides in Improving Customer Service Efficiency

Rectangle Health Makes Strides in Improving Customer…

Tricolor Deploys an Advanced Omnichannel Contact Centre

Tricolor Deploys an Advanced Omnichannel Contact Centre

Hotelbeds’ Contact Centre Handles the Challenges of a Global Pandemic

Hotelbeds’ Contact Centre Handles the Challenges…

See Verint Monet Workforce Management in Action

See Verint Monet Workforce Management in Action

Inbenta Announces the Launch of a Podcast Series

Inbenta Announces the Launch of a Podcast Series

Akixi Release Live Chat Analytics and UI Improvements

Akixi Release Live Chat Analytics and UI Improvements

African Bank Implements Advanced Speech Analytics

African Bank Implements Advanced Speech Analytics

NICE and Symphony Partner to Drive Digital Transformation

NICE and Symphony Partner to Drive Digital Transformation

Five9 to Acquire Inference Solutions

Five9 to Acquire Inference Solutions

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