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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Case Study: Oxfordshire Council Reduced AHT by 9.58…
Case Study: Herts for Learning Customer Communications
Case Study: SumUp Personalizes Quality and Improves CSAT
Case Study: Swarvoski Improved Agent Efficiency With…
NewVoiceMedia Wins Award for Speech Analytics Solution
Sabio Congratulates Allianz Direct on its Big Win
Case Study: Marley Spoon Achieves 80% 5 Star Reviews…
Jabra Launches New Cashback Promotion
Jabra Launches New Wireless Headset Designed for…
2024 UK National Contact Centre Award Winners Announced
Case Study: Capital One Enables Hybrid Collaboration…
Talkdesk Earns TrustRadius Awards
NICE Launches NTR-X Compliance Recording and Capture for…
Centrical Releases AI Microlearning Powered by ChatGPT
Genesys and Salesforce Launch AI-Powered Solution
Case Study: SPANX Significantly Improves Efficiency With…
Case Study: Kiloutou Resolved 25% of Requests on 1st…
SecureAppbox Chooses Vonage Video Express
Sabio Group Recognised Twice at Verint’s Partner Awards
Sweetwater Sound Tunes Deploys 8×8 Cloud…
Genesys Announce New Amazon Web Services Connection
Case Study: 1st Central Drops Planning Time by 95% With…
Business Systems Partners with Cloud9
Nuance AI Helps to Improve Rakuten Mobile’s…
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Contact.io Conference
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