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Home » Industry News » Page 34

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Case Study: Supermarket Chain Deals With Huge Surge in Customer Demand

Case Study: Supermarket Chain Deals With Huge Surge in…

Vonage Recognized as Leader in Growth and Innovation

Vonage Recognized as Leader in Growth and Innovation

AWS Announces New Service to Enhance SaaS Suite: AppFabric

AWS Announces New Service to Enhance SaaS Suite: AppFabric

Take Part in a New Applied Customer Experience Course

Take Part in a New Applied Customer Experience Course

Daisy Corporate Services Moves to the Cloud

Daisy Corporate Services Moves to the Cloud

Case Study: Comdata and Eaglemoss in the UK

Case Study: Comdata and Eaglemoss in the UK

New Report Into UK BPO Trends

New Report Into UK BPO Trends

injixo Sets Out New WFM Plans

injixo Sets Out New WFM Plans

Spearline’s Look Back at 2022

Spearline’s Look Back at 2022

Case Study: Best Egg Improved Schedule Adherence to 90% With Aspect

Case Study: Best Egg Improved Schedule Adherence to 90%…

Cirrus Teams Up With Vivio

Cirrus Teams Up With Vivio

Cognigy Wins AI Breakthrough Award

Cognigy Wins AI Breakthrough Award

NICE is Named a Leader for RPA

NICE is Named a Leader for RPA

EmployBridge Moves to a Cloud Contact Centre

EmployBridge Moves to a Cloud Contact Centre

NICE Release Trial Version of its Robotic Automation Design Studio

NICE Release Trial Version of its Robotic Automation…

Sabio Group Secures Place on UK Government’s G-Cloud Framework

Sabio Group Secures Place on UK Government’s G-Cloud…

ECCCSA 2023 Winners Announced

ECCCSA 2023 Winners Announced

Case Study: British Airways Reduced Workloads by 22% With Sabio

Case Study: British Airways Reduced Workloads by 22%…

Global Pandemic Fails to Curb Expansion Plans

Global Pandemic Fails to Curb Expansion Plans

EIMS Shifts to Remote Sales Engagement

EIMS Shifts to Remote Sales Engagement

Infobip Shift 21 Celebrates Jubilee Year

Infobip Shift 21 Celebrates Jubilee Year

8×8 Wins Stevie Awards For Customer Service

8×8 Wins Stevie Awards For Customer Service

Case Study: Chantelle Estimates 60% Savings With 8×8

Case Study: Chantelle Estimates 60% Savings With 8×8

NICE Robotic Process Automation Ranked the Market Leader in Attended RPA

NICE Robotic Process Automation Ranked the Market Leader…

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