Improve Contact Centre performance and in turn your bottom line – Leeds

THE DATE: 12th May 2016

THE LOCATION: Doubletree Hilton, Leeds

AIMED AT: Call Centre Directors and Managers

THE DESCRIPTION: Wouldn’t it be great if you could achieve the Nirvana of being able to delight your customers whilst making improvements in efficiency – giving you a compelling return on investment to take to the board?

The great news is we’ll teach you how at this event: find out how you can address the board’s concern whilst increasing agent productivity, performance and engagement…and, in turn, customer satisfaction.

We have a number of techniques which will be relevant to your business each of which we can show you will improve efficiency in your contact centres by at least 3%!

We’ll be giving you an overview of how the following can improve your contact centre’s performance, but pay for themselves in the process:

• Workforce Optimisation
• 360 view of your Contact Centre
• Compliance
• How to utilise agent idle time

THE ORGANISERS: IP Integration