Roadshow comes to town

LiveOps are taking to the road to promote the next-generation contact centre.

The vision will be on display during the “Engineering the Customer Experience” roadshow, in which LiveOps is partnering with companies including Twilio, Google and Plantronics to discuss the future of customer service.

“The shift to the cloud, the creation of true multichannel environments, the enablement of contextual customer experiences and the integration of WebRTC technologies have forever changed the customer experience,” said Marty Beard, company chairman and CEO at LiveOps. “Now, by encouraging brands to hang up the phone for good, we’re encouraging them to embrace our vision for the next-generation contact centre – one that is not limited by the confines of hardware or real estate.”

LiveOps is spearheading a fundamental change to the contact centre that includes replacing datacentres, telephone systems, PCs and desktop phones with cloud-based technologies, such as WebRTC, helping brands to become more agile and more flexible while reducing costs.

“Costly servers have been replaced with laptops,” continued Marty Beard. “Old-fashioned contact centre cube farms have been replaced by a newly liberated agent workforce that can work from virtually anywhere. This is a truly historic pivot if you consider the contact centre of years past.”

The “Engineering the Customer Experience” roadshow will stop in six cities, including London, across May and June.