Contact Centre Excellence

THE DATE: 1st – 2nd July 2014,
THE LOCATION: London, UK.

THE DETAILS: Customers today expect excellent customer service across any and all contact channels. As contact centres strive to introduce multiple new contact channels, customers are becoming more independent in how they interact with enterprises.

These same customers are more powerful than ever before, harnessing the benefits of social media to immediately communicate any grievances. Companies must therefore ensure that all contact with customer, across any channel, is conducted to the highest standard or risk losing the customer’s business.

The Contact Centre Excellence Summit focuses on the key strategic elements needed to create a multi channel centre that provides your enterprise with excellent customer focus, feedback and brand projection. The expert contact centre presenters, from a cross section of industries, will offer insight into the latest trends that will help move you towards a truly multi channel centre.

Key Benefits of Attending Contact Centre Excellence 2014 include:

• Gaining senior level insights on developing strong internal culture to aid you with training, resourcing recruitment and, workforce planning
• Case studies from leading companies from a number of industries on how they overcame their call centre challenges
• Independent and objective analysis of the best technology and process strategies available
• Presentations, roundtable discussions and panels led by experienced practitioners
• Understanding key lessons learned from both public and commercial contact centres
• Invaluable networking opportunities with 70+ contact centre, customer service, and customer experience professionals

Click here to register

If you have any questions please call 0207 036 1300 

THE ORGANISERS: Call Center IQ

THE WEBLINK: Click here