Expert Insights

8th February 2017

The Top 10 Call Centre Websites

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Struggling to find any information for your chosen contact centre topic? Well, of course you visit Call Centre Helper! But what else is out there?

Here is our run-down of the top ten sites in the world of contact centres for you to visit on the web.

1. Call Centre Helper

As the well-established leader in the contact centre arena, in terms of number of users and page views, why not include ourselves?

As well as the usual news stories, blogs and extensive features (some of which have over a million page views), there are a lot more exciting pieces to find on our site, many of which have not been attempted by our fellow contact centre enthusiasts.

Interesting features include frequent interactive webinars, which consistently have over 200 people registered, a selection of free to download tools (including an Erlang C calculator, multichannel simulator and shrinkage calculator).

Other (also interesting) features include: a contact centre abbreviations list, jargon dictionary, white papers, news stories, an events page, video content, a newsletter and more.

2. Customer Think

CustomerThink offers a range of content focused on customer-centric business strategies, including articles, research, and insights on topics like customer experience, digital transformation, and employee engagement, with contributions from industry experts and practitioners.

For more details, visit Customer Think’s website.

3. ICMI

ICMI (International Customer Management Institute) provides training, certification, consulting, and resources for contact centre professionals.

They focus on improving customer service operations through courses, events, and customized solutions, helping organizations enhance efficiency and customer satisfaction.

For more details, visit ICMI’s website.

4. Contact Centre Pipleline

Contact Center Pipeline offers a monthly magazine that features articles on strategy, leadership, technology, and customer experience.

It also has exclusive member content, research reports, and a directory of industry solutions, aimed at helping contact centres improve their operations and customer service practices.

For more details, visit Contact Centre Pipleline’s website.

5. CSM

Customer Service Manager (CSM) features a wide range of articles, expert advice, and industry news focused on improving customer service management.

CSM also provides a community platform where professionals can share insights, discuss challenges, and stay updated on the latest trends and best practices in customer service.

For more details, visit CSM’s website.

6. CCW Digital

Customer Contact Week Digital (CCW Digital) offers a mix of webinars, events, market research, expert interviews, and industry reports for customer contact and experience professionals.

For more details, visit CCW Digital’s website.

7. CXM

CXM (Customer Experience Magazine) covers the latest trends and insights in customer experience management.

It offers articles, case studies, and industry news that focus on improving customer interactions, enhancing user experience, and driving customer loyalty.

For more details, visit CXM’s website.

8. CX Network

CX Network provides a range of resources for customer experience professionals, including events, articles, reports, webinars, and case studies.

It focuses on various aspects of customer experience, from digital transformation to customer journey mapping.

For more details, visit CX Network’s website.

9. CXToday

CX Today delivers news, analysis, and insights related to customer experience technologies and strategies.

It covers a range of topics, including contact centre innovations, AI in customer service, and customer experience management trends.

For more details, visit CXToday’s website.

10. Contact Centre World

ContactCenterWorld offers an array of content including industry news, expert articles, and a directory of solutions and services. It also hosts global awards and benchmarking programs.

For more details, visit Contact Centre World’s website.

So, how can you decide which is the best website to visit?

The simple answer would be to try them all and see which one you like best, but there are other sources that can provide you with guidance.

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn