White Paper: Training – Make or Break to Success of Multichannel Contact Centres

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Introducing a multichannel call centre platform is a major undertaking.

This white paper highlights the attributes the platform requires to support both agent training needs and the company objectives for continuous improvement.

White Paper written by: ContactOne

Click here to download the White Paper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

White Paper: Training – Make or Break to Success of Multichannel Contact Centres

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