White Paper – Robotic Process Automation: A New Era of Agent Engagement

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Written by Rachael Trickey

Technologies such as robotic process automation and back-office workforce optimisation have been developing adjuncts to the front and back office, but are fast ramping up the adoption curve.

Read on to find out how RPA can provide some quick “wins”.

White Paper written by: Frost & Sullivan

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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