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17th October 2016
According to research from Frost & Sullivan, only about one-third of contact centres are fully integrated with CRM systems.
This White Paper looks at the pitfalls and best practices of CRM integration into the contact centre.
White Paper written by: Enghouse Interactive
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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