White Paper: Self-service – Maximise Business Results by Helping Customers Help Themselves

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Written by Megan Jones

A new report by The Aberdeen Group highlights how best-in-class firms design strategies that maximise returns from self-service programmes.

Verint helps organisations implement effective self-service solutions by creating differentiated, personalised and integrated customer experiences.

 

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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