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4th December 2018
Studies have shown that it’s emotional satisfaction that is especially important.
This white paper looks at emotions, how they influence behaviour, their relevance to customer experience outcomes and specifically how all this translates into the daily life of customer interaction.
White Paper written by: Martin Hill-Wilson and sponsored by NewVoiceMedia
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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