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17th December 2018
For many contact centres, crucial performance information seems to be locked away behind barriers.
Find out in this paper which metrics to choose, how to set the right targets for KPIs and how to measure metrics effectively.
White Paper written by: QStory
Click here to download your copy of the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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