The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
13th October 2016
THE DATE: Thursday, October 19, 2016
THE TIME: North America, 10:00 AM PT / 1:00 PM ET
Latin America, 12:00 PM CDT / 3:00 PM BRT
Europe, 3:00 PM BST / 4:00 PM CEST
THE LOCATION: Online
THE DESCRIPTION: Are you prepared to offer your customers personalised self-service across all channels, including legacy applications like your interactive voice response (IVR)? This live webinar will highlight the latest research results on omnichannel self-service applications, industry best practices and the new KPIs being used by leading global companies and organisations that have successfully employed omnichannel self-service solutions.
THE SPEAKERS: Kate Leggett, Vice President and Principal Analyst, Forrester Research
Scott Kolman, Vice President of Product Marketing, Genesys
THE ORGANISERS: GENESYS
THE WEBLINK: Click here to register!
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
Connect with Robyn on LinkedIn
Read more by Robyn Coppell
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
