Trust and Improvement

Improvement needs trust

• To improve your organisation you need to understand what needs to be improved
• You will only find out what needs improving if your staff tell you what is really going on
• Your staff will only truthfully tell you what is going on if they trust you
• Your staff won’t trust you if you don’t trust them
• Therefore, if you don’t trust your staff you will never improve

Q.E.D. – or at least I think so, my maths teacher might have been a little more rigorous.

Do you trust your staff?

Does your management approach show how much you trust your staff? (targets, incentives, audits, controls, yada, yada, yada)

Or is it an exercise in controlling a bunch of useless gits who should be taken outside and shot?

What do they think? What do they do?

Will your performance ever get any better?