The Productivity Equation

Page Views

Written by Jonty Pearce

We all want more productivity…

The world abounds with productivity experts of one sort or another:

  • Outsource this
  • Streamline that
  • Squeeze the other

We obsess about reducing our cost base. Taking out heads and slashing expense. But are we missing a trick?

How do you define productivity?

When you look at it like that, there are two ways to improve productivity.

  1. The way we all focus on, reducing our cost base
  2. The other way, increasing the value we provide

Both are equally valid but the second way has a couple of things going for it…

Thing 1:

It is a lot easier to engage your staff in increasing the value they offer. That is something they can get excited about. Trying to persuade them that outsourcing is a good thing is a different kettle of fish altogether.

Thing 2:

Is a quote from the richest man I ever met.

You don’t save yourself rich ~ John Mars

How do you approach the productivity problem?

Should you accentuate the positive or minimise the negative?

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

Read more by Jonty Pearce