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Discover our selection of top stories that have been published on Call Centre Helper.
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The Best Ways to Deal With Last-Minute Time-Off Requests
The Top 10 Onboarding Metrics – Are You Using Them?
The Superhuman Touch – How to Blend Agents and AI for…
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas
What It Takes to Get Training Right in the Contact Centre
10 Secrets to Delivering Consistent CX
Gartner Releases Magic Quadrant for CCaaS 2024
The 5-Star Customer Service Skills Your Team Really Need
The Pros and Cons of Agent Self-Evaluation
All Aboard! Get Your AI Journey Off to the Best Start
Train New Agents in Just 30 Days
Tips to Write Better Customer Emails
Mastering IVR – What to Do and Avoid
Kick-Start Cross-Selling in Your Contact Centre
Live Chat Quality – 7 Training Exercises to Improve It
What Tech Should You Buy Next? Here’s How to Choose
18 Bad Habits That Kill CX
Arm Your Agents in the Battle Against Stress
Next-Gen WFM: What Is Coming Down the Line?
The Evolution of the Contact Centre
What’s the Best Sample Size for Quality Scoring?
The AI Revolution – How Contact Centres Are Adapting
Get Sickness Under Control – 21 Management Tips
Build a Customer Support Strategy That Shines
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8×8 Enters a Strategic Partnership With ULAP
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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
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From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
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Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise