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The Forum

Discover and explore our The Forum content collection, including articles, blogs, news stories, case studies, resources and more.

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The Secrets to Scheduling Multi-Skilled Agents

The Secrets to Scheduling Multi-Skilled Agents

Smarter Scheduling for Happier Agents – Webinar

Smarter Scheduling for Happier Agents – Webinar

Where Do WFM Systems Have the Biggest Impact?

Where Do WFM Systems Have the Biggest Impact?

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

2025 Autumn: #RaisingStandards

2025 Autumn: #RaisingStandards

What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

The Forum – Learning Academy

The Forum – Learning Academy

Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Sabio CX Community Day – Workforce Management London

Sabio CX Community Day – Workforce Management London

The Dos and Don’ts of Agent Scheduling

The Dos and Don’ts of Agent Scheduling

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports