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Tatiana Polyakova

Tatiana Polyakova is COO, MiaRec.

She is an experienced professional currently serving as Chief Operating Officer and previously held the role of VP of Sales and Marketing at MiaRec since September 2013.

Connect with Tatiana on LinkedIn

Recent Articles Most Viewed Articles

How to Stop Call Transfers Ruining Your CX

How to Stop Call Transfers Ruining Your CX

Move Over Omnichannel… What’s Coming Next?

Move Over Omnichannel… What’s Coming Next?

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Time-Saving Hacks for Quality Monitoring

Time-Saving Hacks for Quality Monitoring

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

F*** This! How to Make Sure Your Chatbots Don’t…

How to Choose Which Calls to Evaluate

How to Choose Which Calls to Evaluate

How to Take Your Performance Management to the Next Level

How to Take Your Performance Management to the Next Level

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Top 10 Use Cases for Speech Analytics

Top 10 Use Cases for Speech Analytics

7 Effective Ways to Monitor Complaints

7 Effective Ways to Monitor Complaints

10 Tips to Elevate Real-Time Adherence

10 Tips to Elevate Real-Time Adherence

2024 Is Here! What to Look Out for This Year

2024 Is Here! What to Look Out for This Year

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

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