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Shift Patterns

Explore our range of resources on shift patterns in contact centres, so you can balance staffing needs with employee well-being and productivity.

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The Hidden Cost of Poor Scheduling

The Hidden Cost of Poor Scheduling

Why You Shouldn’t Make Assumptions About Unsociable Hours

Why You Shouldn’t Make Assumptions About Unsociable Hours

The Benefits of Switching Up Your Agents’ Day

The Benefits of Switching Up Your Agents’ Day

Top Tips for Running a Great 24/7 Contact Centre Operation

Top Tips for Running a Great 24/7 Contact Centre Operation

Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

How to Succeed in a Global Planning Role

How to Succeed in a Global Planning Role

The Best Ways to Manage the Night Shift

The Best Ways to Manage the Night Shift

Should Agents Get Unlimited Paid Annual Leave?

Should Agents Get Unlimited Paid Annual Leave?

Build a Parent-Friendly Contact Centre

Build a Parent-Friendly Contact Centre

How to Change Your Shift Patterns – Without Losing Your Best Agents!

How to Change Your Shift Patterns – Without Losing Your…

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