Sandra Thompson Archives - Contact Centre Helper

Sandra Thompson

Sandra Thompson is Founding Director, Management Consultant and Visceral Trainer of The Ei Evolution (formerly Exceed all Expectations).

Connect with Sandra on LinkedIn

Recent Articles Most Viewed Articles

What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Tips for Creating Outstanding Customer Interactions

10 Tips for Creating Outstanding Customer Interactions

Recorded Webinar: Creating Outstanding Customer Interactions

Recorded Webinar: Creating Outstanding Customer…

The Top 20 Videos

The Top 20 Videos

Reassurance Statements in Customer Service – With Examples

Reassurance Statements in Customer Service – With…

The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Podcast – Emotional Intelligence in the Contact Centre

Podcast – Emotional Intelligence in the Contact…

Podcast – Customer Experience: The New Thinking for Delighting Your Customers

Podcast – Customer Experience: The New Thinking…

7 Simple Strategies to Increase Staff Motivation In the Contact Centre

7 Simple Strategies to Increase Staff Motivation In the…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

100 Power Words to Use in Customer Service with Examples

100 Power Words to Use in Customer Service with Examples

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?