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Neil Martin

Neil Martin is Creative Director at The First Word, an award-winning agency that helps people write like human beings, not corporate robots.

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Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

“Dear Valued Customer” – 21 Tips For…

15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

10 Best Practices to Improve Customer Service Live Chat

10 Best Practices to Improve Customer Service Live Chat

How to Assess Quality on Email and Live Chat in the Contact Centre

How to Assess Quality on Email and Live Chat in the…

Customer Service: 50 Nice Words to Say to Someone

Customer Service: 50 Nice Words to Say to Someone

Recorded Webinar: Chat and Email Mistakes to Avoid

Recorded Webinar: Chat and Email Mistakes to Avoid

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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