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Neil Martin

Neil Martin is Creative Director at The First Word, an award-winning agency that helps people write like human beings, not corporate robots.

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15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

Recorded Webinar: Chat and Email Mistakes to Avoid

Recorded Webinar: Chat and Email Mistakes to Avoid

Customer Service: 50 Nice Words to Say to Someone

Customer Service: 50 Nice Words to Say to Someone

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

“Dear Valued Customer” – 21 Tips For…

How to Assess Quality on Email and Live Chat in the Contact Centre

How to Assess Quality on Email and Live Chat in the…

10 Best Practices to Improve Customer Service Live Chat

10 Best Practices to Improve Customer Service Live Chat

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8×8 Enters a Strategic Partnership With ULAP

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