The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Neil Martin

Neil Martin is Creative Director at The First Word, an award-winning agency that helps people write like human beings, not corporate robots.

Connect with Neil on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

Recorded Webinar: Chat and Email Mistakes to Avoid

Recorded Webinar: Chat and Email Mistakes to Avoid

Customer Service: 50 Nice Words to Say to Someone

Customer Service: 50 Nice Words to Say to Someone

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

“Dear Valued Customer” – 21 Tips For…

How to Assess Quality on Email and Live Chat in the Contact Centre

How to Assess Quality on Email and Live Chat in the…

10 Best Practices to Improve Customer Service Live Chat

10 Best Practices to Improve Customer Service Live Chat

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise