Nate Brown Archives - Contact Centre Helper

Nate Brown

Nate Brown, Head of CX Advisory for Metric Sherpa and Co-Founder of CX Accelerator

Nate loves two things very much… Customer experience and community! He even co-founded CX Accelerator in 2018, bringing together a vibrant collection of CX leaders to help one another maximize their careers and accomplish remarkable things in service.

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Recent Articles Most Viewed Articles

Are You Doing the Right Things to Reduce Hold Time?

Are You Doing the Right Things to Reduce Hold Time?

Recorded Webinar: The Future of Customer Contact

Recorded Webinar: The Future of Customer Contact

Smarter Ways to Turn Customer Feedback Into Action

Smarter Ways to Turn Customer Feedback Into Action

Are Tighter Budgets Compromising Agent Wellbeing?

Are Tighter Budgets Compromising Agent Wellbeing?

Want to Foster Knowledge Sharing Between Your Agents?

Want to Foster Knowledge Sharing Between Your Agents?

What Will WFM Roles Look Like in 2035?

What Will WFM Roles Look Like in 2035?

Recorded Webinar: Customer Feedback Tactics You Can’t Overlook

Recorded Webinar: Customer Feedback Tactics You…

Have Wallboards Had Their Day?

Have Wallboards Had Their Day?

10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Using Customer Feedback to Improve Agent Performance

Using Customer Feedback to Improve Agent Performance

Fresh Ideas to Spark Customer Engagement

Fresh Ideas to Spark Customer Engagement

10 Strategies to Help Agents Feel Less Lonely

10 Strategies to Help Agents Feel Less Lonely

How to Ensure Agents Love Your Products and Services

How to Ensure Agents Love Your Products and Services

Want Your Frontline Staff to Share More Customer Feedback? Try This!

Want Your Frontline Staff to Share More Customer…

10 Ways to Be More Customer Centric

10 Ways to Be More Customer Centric

How to Improve Your Customer Journey Mapping

How to Improve Your Customer Journey Mapping

How to Bring Customer Journey Maps to Life

How to Bring Customer Journey Maps to Life

Getting Started With Using Unstructured VoC Data

Getting Started With Using Unstructured VoC Data

Are You Embracing the Potential of Unstructured VoC Data?

Are You Embracing the Potential of Unstructured VoC Data?

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?