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Martin Teasdale

Martin Teasdale is Creator & Host of the Team Leader Community and Get Out of Wrap.

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Turn a Bad Team Leader into a Good Team Leader

Turn a Bad Team Leader into a Good Team Leader

7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service

Recorded Webinar: Boosting Agent and Team Leader…

Team Leader Experience (TLX) Explained

Team Leader Experience (TLX) Explained

How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Build a Parent-Friendly Contact Centre

Build a Parent-Friendly Contact Centre

Our Top Stories of 2024

Our Top Stories of 2024

The Evaluagent Contact Center Performance Summit 2024: Our Highlights

The Evaluagent Contact Center Performance Summit 2024:…

3 Proven Ways to Cheer Up Your Team

3 Proven Ways to Cheer Up Your Team

Evaluagent Becomes a Gold Partner of the Get Out of Wrap Podcast

Evaluagent Becomes a Gold Partner of the Get Out of Wrap…

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports