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Martin Teasdale

Martin Teasdale is Creator & Host of the Team Leader Community and Get Out of Wrap.

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Recent Articles Most Viewed Articles
7 Statistics Affecting Contact Centres Today

7 Statistics Affecting Contact Centres Today

What Not to Miss at Call & Contact Centre Expo 2023

What Not to Miss at Call & Contact Centre Expo 2023

10 Agent Engagement Learnings to Take Into 2024

10 Agent Engagement Learnings to Take Into 2024

How Innovation Can Improve Contact Strategies and Drive Continuous Improvement

How Innovation Can Improve Contact Strategies and Drive…

23 Compelling Assertions From Sabio Disrupt 2023

23 Compelling Assertions From Sabio Disrupt 2023

Sensée Is Featured on the CX Podcasts

Sensée Is Featured on the CX Podcasts

How to Support Contact Centre Agent Soft Skills

How to Support Contact Centre Agent Soft Skills

How Do Customer Expectations Affect Experiences?

How Do Customer Expectations Affect Experiences?

Celebrating Contact Centre Culture: How to Promote Positive Futures

Celebrating Contact Centre Culture: How to Promote…

Customer Service Language – With Examples

Customer Service Language – With Examples

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports