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Lauren Maschio

Lauren Maschio – Manager, Product Marketing Team at NICE.

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Time-Saving Hacks for Quality Monitoring

Time-Saving Hacks for Quality Monitoring

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

7 Effective Ways to Monitor Complaints

7 Effective Ways to Monitor Complaints

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

Embrace AI to Improve Agent Performance and CSAT

Embrace AI to Improve Agent Performance and CSAT

The Top 20 Webinars

The Top 20 Webinars

14 Best Practices to Streamline Your Incoming Customer Queries

14 Best Practices to Streamline Your Incoming Customer…

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

How to Get Stakeholder Buy-In

How to Get Stakeholder Buy-In

How to Create and Manage an Automated Quality Process

How to Create and Manage an Automated Quality Process

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

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Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports