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Jonathan Rosenberg

Jonathan Rosenberg, CTO and Head of AI, Five9

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Five9 Wins Innovation Awards

Five9 Wins Innovation Awards

New Report Launched for AI in Healthcare

New Report Launched for AI in Healthcare

Top Five AI Pitfalls in the Contact Centre

Top Five AI Pitfalls in the Contact Centre

Five9 Introduce Their New Virtual Assistant

Five9 Introduce Their New Virtual Assistant

Move Over 2025… Top CX Predictions for 2030!

Move Over 2025… Top CX Predictions for 2030!

The Third Era of AI is Upon Us

The Third Era of AI is Upon Us

CXsummit

CXsummit

Five9 Launches Click-and-Customize Generative AI for the Contact Centre

Five9 Launches Click-and-Customize Generative AI for the…

“I’m Sorry, I’m Just Really Passionate About This!”

“I’m Sorry, I’m Just Really Passionate…

Contextual Data – The New Gold in the Era of Generative AI

Contextual Data – The New Gold in the Era of…

Five9 a Leader for Conversational AI in the ICC

Five9 a Leader for Conversational AI in the ICC

EMEA Summit Will Showcase Innovations That Help Businesses Reimagine CX

EMEA Summit Will Showcase Innovations That Help…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise