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John Ortiz, Technology Sales Manager, MiaRec.
As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.
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3 Reasons to Involve Agents in Tech Purchases
3 Common Problems With Data Handling
6 Ways to Boost Your Hospitality Contact Centre With Gen…
3 Ways to Reduce Burnout and Keep Agents Engaged
Ways to Reduce and Improve Call Transfers
The Financial Impact of Customer Churn (Direct vs.…
How Contact Centre AI Can Help Reduce Customer Churn
6 Ways to Boost Your Hospitality Contact Centre With GenAI
How Sales Agents Can Use AI to Increase Profitability
Sales Contact Centres: How AI Insights Can Help You…
6 High-Impact Ways to Improve Your Sales Performance…
Using AI Insights From Call Recordings to Reduce…
Improving Your Self-Service Options Through Topic…
What Tech Should You Buy Next? Here’s How to Choose
The Power of Auto Call Summaries: Transforming…
Our Top Technology Contributors of 2024
How BPOs Can Overcome 5 Common Challenges
Empowering Agents: Using AI to Streamline Data Entry and…
Key Signs of Broken Processes (and How to Fix Them)
Want to Deliver the Best Mobile CX? Try These 10 Tips
Game On! 12 Use Cases for Gamification
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Need to Reduce Call Transfers? Try These Approaches
How to Keep Your Knowledge Base Up to Scratch
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