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John Ortiz

John Ortiz, Technology Sales Manager, MiaRec.

As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.

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6 High-Impact Ways to Improve Your Sales Performance Using AI Insights

6 High-Impact Ways to Improve Your Sales Performance…

Using AI Insights From Call Recordings to Reduce Customer Churn

Using AI Insights From Call Recordings to Reduce…

Improving Your Self-Service Options Through Topic Analysis Insights

Improving Your Self-Service Options Through Topic…

What Tech Should You Buy Next? Here’s How to Choose

What Tech Should You Buy Next? Here’s How to Choose

The Power of Auto Call Summaries: Transforming Information Overload

The Power of Auto Call Summaries: Transforming…

Our Top Technology Contributors of 2024

Our Top Technology Contributors of 2024

How BPOs Can Overcome 5 Common Challenges

How BPOs Can Overcome 5 Common Challenges

Empowering Agents: Using AI to Streamline Data Entry and Improve Service Quality

Empowering Agents: Using AI to Streamline Data Entry and…

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

Want to Deliver the Best Mobile CX? Try These 10 Tips

Want to Deliver the Best Mobile CX? Try These 10 Tips

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports