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Duck, Duck, Goose: Filtering Tweets With Social Analytics

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Movers and Shakers – November 2014

Will Skype Transform the Contact Centre?

Top 20 Examples of Rapport Building Statements

Case Study: iGO4 Invests in Their Future

Recorded Webinar: Best Practices for Using Web Chat

Retailers Neglect Abandoned Shopping Carts

Virtualisation on the Increase

Trade Secrets: Simple Ways to Improve Call Scripting

Free Software for a Year

Winners and Losers – October 2014

What to Look for When Buying an Agent Desktop

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Are You Making These 25 Webchat Mistakes?

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30 Strategies for Improving Agent Productivity

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Winners and Losers – September 2014

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Recorded Webinar: 10 Smart Ways to Improve Average…