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Full Time Equivalent (FTE)

Find and explore a range of content on calculating FTE to assess staffing needs and improve workforce management in call centres.

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How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

What is the Minimum Number of Staff Required for a 24/7 Call Centre?

What is the Minimum Number of Staff Required for a 24/7…

A Guide to Call Centre Forecasting

A Guide to Call Centre Forecasting

What is Erlang and the Erlang Calculator?

What is Erlang and the Erlang Calculator?

How to Calculate the Number of Agents Required in a Contact Centre

How to Calculate the Number of Agents Required in a…

How to Calculate Required FTE for Inbound Call Volumes

How to Calculate Required FTE for Inbound Call Volumes

How to Calculate FTE Requirements Based on Volume

How to Calculate FTE Requirements Based on Volume

What Exactly is FTE?

What Exactly is FTE?

FTE Calculations for Call Centres

FTE Calculations for Call Centres

What Is FTE?

What Is FTE?

Call Centre Capacity Planning Templates

Call Centre Capacity Planning Templates

Staffing Calculator for Email Queues

Staffing Calculator for Email Queues

The Three Forecasting Timelines Used in Contact Centres

The Three Forecasting Timelines Used in Contact Centres

FTE Calculation for Chat

FTE Calculation for Chat

How Can I Schedule Breaks and Lunches In An Excel Report?

How Can I Schedule Breaks and Lunches In An Excel Report?

FTE Calculation Question

FTE Calculation Question

Backoffice FTE Calculation

Backoffice FTE Calculation

HC Calculation for A Data Process

HC Calculation for A Data Process

Adding Shrinkage to Workload FTE

Adding Shrinkage to Workload FTE

Staffing – FTE Required

Staffing – FTE Required

Required FTE Calculation (Non-Voice)

Required FTE Calculation (Non-Voice)

Forecasting Call Volumes and AHT

Forecasting Call Volumes and AHT

How to Calculate FTE Requirements On A Monthly Level

How to Calculate FTE Requirements On A Monthly Level

Forecasting Using Calls Offered

Forecasting Using Calls Offered

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