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Duncan White

Duncan White, Horizon2

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Customer Data Analysis – How to Analyse Data in 7 Steps

Customer Data Analysis – How to Analyse Data in 7 Steps

An Introduction to Customer Data Analysis

An Introduction to Customer Data Analysis

10 Ideas for Improving Quality Management

10 Ideas for Improving Quality Management

Does Emotion Detection Really Exist?

Does Emotion Detection Really Exist?

Does emotion detection really work?

Does emotion detection really work?

Nine Things They Don’t Tell You About Speech Analytics

Nine Things They Don’t Tell You About Speech…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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