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Dougie Cameron

Dougie Cameron specialises in multi-site operations leadership, customer experience transformation, strategic planning, outsourcing strategy, workforce planning and more.

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Recent Articles Most Viewed Articles
What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

Workforce Planning: 20 Fundamental Rules

Workforce Planning: 20 Fundamental Rules

What Is Attrition?

What Is Attrition?

Workforce Management Guide

Workforce Management Guide

10 Ways to Reduce New Employee Attrition

10 Ways to Reduce New Employee Attrition

7 Simple Strategies to Increase Staff Motivation In the Contact Centre

7 Simple Strategies to Increase Staff Motivation In the…

How to Calculate Customer Profitability

How to Calculate Customer Profitability

Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules

Workforce Optimisation: 11 Ways to Improve Your Contact…

10 Ways to Control Contact Centre Attrition

10 Ways to Control Contact Centre Attrition

How to Avoid Schedule Dissatisfaction

How to Avoid Schedule Dissatisfaction

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports