Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Latest Trends in Performance Management and Quality

Published On: 6th Aug 2026 10:16

Performance Management has transformed in recent years.

In this webinar, we look at the latest trends in Performance Management and Quality.

Topics Discussed

Performance Management

Driving up Quality Scores

Scoring Email and Webchats

Customer Satisfaction Surveys

Outbound Quality

Spotting potential opportunities to improve productivity

Top tips from the audience

Panellists

Dougie Cameron

Addzest Consulting

Justin Hamilton-Martin

Ultra Communications

Jonty Pearce

Call Centre Helper

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