Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: How to Measure Employee Engagement

Published On: 6th Aug 2026 10:18

It is now widely accepted that engaged agents are more productive and provide superior customer service.

But how do we effectively measure employee engagement and how can we track it over time.

Employee engagement

The link between employee engagement and customer satisfaction

The best questions to ask

How often to survey

Calibration

Dealing with differences across teams.

The best survey methodology

The links between employee engagement and absence.

Top tips from the audience

Dougie Cameron

addzest

Hiten Patel

RSVP

Clare Luckman

Siniat Ltd

Jonty Pearce

Call Centre Helper

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