The Largest Online Community for Contact Centre Professionals
Dan Smitley, Founder of 2:Three Consulting
Dan Smitley is a WFM expert, speaker, and consultant. As the founder of 2:Three Consulting, he believes WFM teams can be more than just scheduling and forecasting focused on the optimization of staff.
Connect with Dan on LinkedIn
The Real Reasons You’re Failing to Tackle Lateness
21 Top Tips to Improve Your Agent Onboarding
A Beginner’s Guide to Managing an Intraday Plan
From Chaos to Control! Why Contact Centres Are…
The Essential Guide to WFM – Key Features to Look For
Stop Making Your Absence Rates Go Up!
Is It Best to Schedule or Free-Style Agent Breaks?
The Best Ways to Manage the Night Shift
What to Do With an Agent That’s Lost Their Voice
Shaping the Future: 2026 Priorities for WFM Professionals
Why It’s Never Been More Important to Embrace Flexibility
Is Intraday Management Finally About to Get Easier?
Top Tips for Running a Great 24/7 Contact Centre Operation
Recorded Webinar: Tips for Optimising Workforce Management
Four Tips to Manage Shrinkage
Quick Wins to Maximize Your WFM System
Our Top Webinars of 2024
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?